To all of those in the restaurant industry, we are thinking of you during this unprecedented and extremely challenging time. While your focus is undoubtedly centered on the possible consequences of this crisis as they relate to budget, employees, and the future of…
02 Apr '20
Katherine Dolphin Restaurants
2019 proved to be a solid year for the hotel industry. According to data released by the U.S. Commerce Department’s National Travel and Tourism Office, the number of U.S. citizens who traveled for business and leisure reached a total of 93 million this…
17 Dec '19
Katherine Dolphin Hotels
Let’s start with the basics, what is a “Big Box Retailer”? A Big Box Retailer is a store that occupies a large amount of physical space and offers a variety of products to its customers. Big Box Retailers are meant to be a…
19 Sep '19
Katherine Dolphin Retail
Recession jitters are real in the US right now. Buzz around factory slowdown and deepening trade wars between the US and China have many consumers worried that our economy is becoming increasingly breakable. So what does the possibility of a recession mean for…
29 Aug '19
Katherine Dolphin Restaurants
There’s a lot to love about Airbnb. With its wide variety of listings and fair prices it’s no wonder the independently owned home sharing marketplace now stands as a 30 billion dollar company. For years, I have relied on Airbnb as my go…
17 Jan '19
Katherine Dolphin Customer Data Management Hotels
According to new data from the National Technology Readiness Survey (NTRS) by Rockbridge Associates, the on-demand economy grew by 58 percent in 2017. There is now an app for every service and today’s customers expect instant gratification. From car rides, to dog walking…
26 Dec '18
Katherine Dolphin Loyalty Management
As a Marketer, making intelligent and well informed decisions when it comes to MarTech spend is vital to remaining competitive and relevant in an increasingly digital landscape. When considering a customer data and engagement platform, it is important that marketers understand how this…
01 Nov '18
Katherine Dolphin Customer Data Management
It is no secret that the $800 billion dollar US grocery industry has been experiencing a period of upheaval since Amazon’s acquisition of Whole Foods last year. Angela Spivey, a food and beverage attorney at McGuireWoods LLP who is advising clients on how…
13 Jun '18
Katherine Dolphin Customer Data Management Retail
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