Loyalty Management Archives

Chipotle Leads the Next Digital Leap Forward in Fast Casual Loyalty

Right from the start, it became clear that the pandemic would have a disproportionate impact on fast casual brands. Those that had embraced mobile and digital tactics such as online ordering, curbside pick-up, and third-party delivery prior to the pandemic were ahead of…

25 Aug '21

SessionM Team Loyalty Management

SessionM is a MarTech Breakthrough Award Winner – Again!

We were honored to learn this month that SessionM is being recognized by the 2021 MarTech Breakthrough Awards as the “Best Overall Loyalty Marketing Platform” for the third year in a row. If you aren’t familiar with the MarTech Breakthrough Awards, the program…

19 Aug '21

Lindsay Bloom Loyalty Management

SessionM is a MarTech Breakthrough Award Winner

We were honored to learn this month that SessionM is being recognized by the 2020 MarTech Breakthrough Awards as the “Best Overall Loyalty Marketing Platform.” This marks the second year in a row we’ve taken home a win in the program – in…

22 Sep '20

Lindsay Bloom Loyalty Management

How to Keep Customers Loyal and Engaged: COVID-19 Edition

The COVID-19 outbreak has left many brands at an impasse, as normal daily life as we know it has halted for the foreseeable future. It’s understandable to feel worried, nervous, and frustrated when so much seems out of your control. Here’s the good…

23 Mar '20

Lindsay Bloom Loyalty Management

Pushing for Millennial Loyalty

No matter the industry, brands are shifting their marketing, engagement, and loyalty strategies to accommodate customer needs. On an entertaining front, they are also attempting to get customers to simply look in their general direction with catchy marketing campaigns. Whether it be a…

02 Mar '20

Micaela Kelly Hotels Loyalty Management Restaurants Retail

What’s Your Tax Refund Going To?

If you’re like me, this is your favorite time of the year. The hecticness of the holiday season has subsided, you’re still working towards resolutions that will fall to the sideline soon, the harsh winter has begun to let up AND TurboTax is…

25 Feb '20

Lindsay Bloom Customer Data Management Loyalty Management

Why Restaurants Need to be Digital First

The title of this blog post reads “Why Restaurants Need to be Digital First”. To explain the ‘why’ let’s take a quick look at what Chipotle did over the past year. In 2019, Chipotle doubled down on their digital initiatives, and their efforts…

21 Feb '20

Sam Langrock Loyalty Management Restaurants

The Power of Loyalty for Consumer Goods

Traditionally, consumer packaged goods brands have struggled to establish direct relationships with their customers and have had to piece together disparate data from different retail partners to try to understand customer preferences, lifetime value and marketing ROI. Loyalty programs are a powerful way…

13 Feb '20

Lindsay Bloom Consumer Goods Loyalty Management

Shifting with Customer Loyalty: From Rewards to Relationships

When you think of customer loyalty, what comes to mind? I’d think some responses would be a specific brand name, a punch card, being a frequent customer, earning points, feeling or being recognized, a favorite mobile app, the list goes on. There are…

31 Jan '20

Micaela Kelly Loyalty Management

What is a Customer Engagement Platform?

The martech ecosystem is complicated. It’s hard to decipher how one platform is different from another from a basic moniker alone. For example: SessionM is a customer engagement platform. What does that actually mean though? In this blog post, we’re lifting the mystique.…

29 Jan '20

Lindsay Bloom Customer Data Management Loyalty Management POS Offer Management

Loyalty Management

Chipotle Leads the Next Digital Leap Forward in Fast Casual Loyalty

SessionM is a MarTech Breakthrough Award Winner – Again!

SessionM is a MarTech Breakthrough Award Winner

How to Keep Customers Loyal and Engaged: COVID-19 Edition

Pushing for Millennial Loyalty

What’s Your Tax Refund Going To?

Why Restaurants Need to be Digital First

The Power of Loyalty for Consumer Goods

Shifting with Customer Loyalty: From Rewards to Relationships

What is a Customer Engagement Platform?

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