Restaurants Archives

Restaurants Navigating COVID-19: Examples and Actionable Best Practices

To all of those in the restaurant industry, we are thinking of you during this unprecedented and extremely challenging time. While your focus is undoubtedly centered on the possible consequences of this crisis as they relate to budget, employees, and the future of…

02 Apr '20

Katherine Dolphin Restaurants

What Brands Are Doing in Response to COVID-19

It’s difficult not to get consumed by the negative impact of this pandemic. But from all of the sadness and loss there has also come generosity, unity, and creativity. We wanted to highlight the wonderful, positive things that some of our favorite brands…

27 Mar '20

Micaela Kelly Restaurants Retail

Going Digital First: Restaurant Success Stories

A few weeks ago we penned a blog post on Why Restaurants Need to be Digital First ,which took an in-depth look at the success Chipotle has had implementing a strong digital strategy. In light of recent events, now more than ever Restaurants…

20 Mar '20

Sam Langrock Restaurants

Pushing for Millennial Loyalty

No matter the industry, brands are shifting their marketing, engagement, and loyalty strategies to accommodate customer needs. On an entertaining front, they are also attempting to get customers to simply look in their general direction with catchy marketing campaigns. Whether it be a…

02 Mar '20

Micaela Kelly Hotels Loyalty Management Restaurants Retail

Why Restaurants Need to be Digital First

The title of this blog post reads “Why Restaurants Need to be Digital First”. To explain the ‘why’ let’s take a quick look at what Chipotle did over the past year. In 2019, Chipotle doubled down on their digital initiatives, and their efforts…

21 Feb '20

Sam Langrock Loyalty Management Restaurants

Cooking Up a Successful Customer Retention Strategy for Restaurants

Customer retention is critical for boosting profits and building a successful brand. According to the Harvard Business Review, acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one. With competition coming from all corners, customer…

11 Nov '19

Sam Langrock Customer Data Management Loyalty Management Restaurants

Three Ways to Keep Up with Your Fast Casual Customers

If there’s a common thread in the restaurant industry, it’s the topic: how do we keep our customers consistently coming back for more? Customers today want everything to be fast, convenient, delicious, trustworthy, personalized, valuable.. Hmm is that all? Facing these customer expectations…

11 Sep '19

Micaela Kelly POS Offer Management Restaurants

How to Protect Your Restaurant from Falling Victim to Another Recession

Recession jitters are real in the US right now. Buzz around factory slowdown and deepening trade wars between the US and China have many consumers worried that our economy is becoming increasingly breakable. So what does the possibility of a recession mean for…

29 Aug '19

Katherine Dolphin Restaurants

Restaurant Success Roadmap

The restaurant industry is full of challenges -- mounting customer expectations, getting people to identify themselves in transactions, how to handle mobile orders as they come in, lots of different systems and tech stacks -- the list goes on. Many of these challenges…

10 Jul '19

Lindsay Bloom Restaurants

The Weekly Roundup 9/21

Welcome to the weekly roundup: a compilation of news, ideas and learnings from the SessionM world. Quote of the week: “Good morning everybody, lets get this bread.” - @panerabread, politely showing brands how to go viral on Twitter. The cheesiest day of the…

21 Sep '18

Sam Langrock Data Privacy Restaurants

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