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Customer Success Manager

Boston

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Opportunity

SessionM is looking for an experienced client service professional to join SessionM’s Customer Success team. The ideal candidate will have strong communication skills and exceptional client management abilities and be excited about playing a critical part in SessionM’s continued growth. The role will be based at the SessionM headquarters in Boston and will support a Customer Success Director across multiple client relationships.

Responsibilities

  • Drive account growth by aligning SessionM capabilities to client needs and making strategic proposals and recommendations to clients on an ongoing basis
  • Own the day-to-day operations of client programs, including marketing plans and campaigns, program recommendations, and performance monitoring
  • Analyze data to identify opportunities and provide strategic insights to clients
  • Collaborate with SessionM product, solutions, strategy, data and sales support teams to develop new program strategies and tactics designed to meet client goals
  • Work across internal departments to ensure that client expectations and requirements are clearly understood and deliverables are met
  • Provide weekly and monthly reporting to clients with actionable recommendations and drive quarterly business reviews

Requirements

The ideal candidate will have:

  • 4+ years of client / customer success experience OR relevant client-side experience
  • The confidence, comfort, and dependability needed to own multiple client relationships
  • The ability to thrive in a fast-paced environment, handle a diverse workload, and meet aggressive deadlines
  • Strong oral presentation skills and ability to develop presentations
  • Comfort working with data and data analysts, leveraging numbers to provide actionable insights and recommendations
  • Solid communication, listening, and interpersonal skills

Comp & Benefits

  • Competitive comp based on experience level
  • Healthcare HMO & PPO
  • Stock options and 401k
  • Flexible Spending Accounts
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