The Weekly Round Up 5/18

Happy Friday and welcome to this week’s edition of The Weekly Round Up!

Quote of the week

“If you hear “Laurel” you’ve consented to GDPR cookie tracking.  If you hear “Yanny” you’ve not consented”. – SessionM General Counsel & VP of Global Privacy Andy Dale.

What kind of loyalty program should I try and emulate?

We can think of a couple, but the best and brightest is the Starbucks Rewards program! With features like mobile pay and BINGO, Starbucks has created a unique and engaging loyalty program that drives major sales for the globally iconic coffee chain. Don’t believe us? According to QSR Magazine, “Starbucks is seeing 11 percent of its sales from mobile order and pay, and 14.2 million Starbucks Rewards members accounting for 37 percent of U.S. company-operated sales”. Want to be more like Starbucks? One of these four loyalty mistakes might be holding you back…

Weekly_RoudUp_5.18

One more week until GDPR

The clock is ticking…at the time of publishing this post only seven days remain before the General Data Protection Regulation (GDPR) goes into effect. The GDPR is a new EU data protection law which comes into effect at the end May. The law impacts companies who collect, use and process personal data of EU citizens. This includes any company with an EU customer base or a global company with an EU footprint. Some key features of the law are enhanced consumer rights of data access, deletion and processing restrictions. Need some help achieving compliance? SessionM just rolled out some new features to help organizations govern their data.

Everyday is about innovation for TGI Fridays

Our friends at TGI Fridays have been recognized by CIO as one of the CIO 100 Award Winners for the second year in a row. TGI Fridays’ Chief Experience Officer, Sherif Mityas said of the recognition, “The team’s work in leading edge technologies, including AI and Machine Learning, has led to significant improvements for our Guests and Team Members across the globe. We are especially excited to be recognized as repeat winners, signifying our commitment to ongoing innovation and leadership for the Brand”. We’re excited to be working with such an amazing brand that shares our vision for improving the customer experience!

See you next week!