Omnichannel Customer Engagement

SessionM’s flexible data management capabilities enables brands to activate their customer data across all channels for more personalized and delightful experiences.

Powerful Multi-Channel Campaign Engagement

Without data latency, campaign execution for marketers is reduced to real-time for effective marketing at the moment of impact. Take action with an array of promotional and messaging campaign capabilities to drive customer behavior across the lifecycle.

Personalized, Relevant Outreach

Develop a deep understanding of who your customers are, and what excites them. Use one intuitive platform to reach them through push notifications, email, SMS, and more to deliver personalized experiences that show your customers you care about their loyalty.

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Win Moments of Impact

Focus on driving incremental value on a per customer basis in addition to rewarding existing behavior by guiding specific behaviors with action-based promotions to drive a specific SKU purchase, increasing frequency, or refer a friend.

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Drive Behavioral Change

Utilize declared, observed, and calculated data on a per-customer basis to drive incremental spend and frequency through gamified challenges and educational messaging.

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Multichannel Campaign Engagement

Deliver a variety of messaging and promotional campaigns across each customer touchpoint

  • Utilize scheduled vs. triggered messaging

    Set campaigns to be deployed at a certain time, or triggered as customers take action

  • Send through preferred channel

    Email, SMS, Push, In-app messaging

  • Robust analytics & reporting

    Real-time performance measurements with closed-loop attribution to sales

Powerful Segmentation Capabilities

Utilize declared, observed, and calculated data to easily and quickly build granular audience segments

Target pre-built audiences

Target pre-built audiences

Activate customer data to build and rapidly deploy unique segments of customers
Refine targeting by message type

Refine targeting by message type

Change targeting at the message level, to send through preferred channel
Intuitive UI + advanced SQL interface

Intuitive UI + advanced SQL interface

Leverage an intuitive UI to easily build customer segments, or utilize a SQL builder to activate a broader set of data

Motivate Customer Behavior

Leverage SessionM’s Behavior Builder to motivate customers to complete high-value behaviors and reward them for their loyalty

  • Powerful promotion campaigns

    Leverage a roster of reward types to incentivize behaviors to complete a wide range of actions

  • SKU-based promotions

    Create promotions that map to the purchase of specific SKU or category of items

  • Enhance with a restrictions

    Restrict the promotion to a time of day, through a qualifying channel, with a minimum purchase and more

Related Resources
SessionM + Amperity: Unified Profiles, Better Engagement
Videos
Solution Brief: SessionM and Amperity Profile Accelerator for Mastercard
Product One Sheets
A Restaurant Buyer’s Guide to Customer Engagement & Loyalty Platforms
White Papers

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