The SessionM Platform is purpose-built to increase customer loyalty through delivering superior personalized experiences rooted in customer data. Working together, each element of the platform enhances the loyalty, profitability, and satisfaction of your customers.
Deliver unique offers or discounts tailored to each customer's lifetime value, purchase history or any other appropriate markers you designate.
As each customer creates data, it’s streamed into the platform, stored in the cloud, and operationalized for use across any of your departments and systems.
Calculate the most impactful customer experience and deliver it across any of your channels in real-time with triggered campaigns or pre-schedule for a specific time.
Recognize single use coupons and other forms of personalized closed loop offers at the point of sale through SessionM’s proprietary native POS integrations.
The SessionM platform pulls in data from a vast array of sources and then executes in response to that customer behavior across an equally vast number of channels and technologies. With more than two-hundred engineers, data scientists, and strategists working every day to develop new ways to make even greater impacts, your customers will always feel known and valued, and you’ll always feel a step ahead of the competition.
Getting off to a fast start and seeing results right away is critical to us and to you. We work with leading brands of all shapes and sizes around the globe, and we leverage that experience to get you up and running efficiently so you can realize value as quickly as possible.
Every SessionM client is supported by a team of specialists dedicated to the launch, maintenance and continued success of your program.
We identify key customer segments to deliver incremental value to the business and devise an optimization strategy.
We systematically develop, test and optimize engagement strategies with an eye toward longer-term value creation.
Our Software is legendary. So are our people. Every SessionM client is supported by a team of experts dedicated to the launch, maintenance and continued success of your program. We’ll give you an overview of all the tools and make sure you know how to use them. From program design, through testing and optimization with our proprietary ROI modeling, our people are committed to your success.
No two customers are the same. The same is true of clients. While we have deep expertise in all areas of the platform, there are no cookie-cutter solutions. After learning your business and what’s important to you, we’ll design a strategy and implementation plan to fit.
Each customer journey is a winding road of engagement. We’ll help you follow the trail and understand what’s working, what needs optimization, and where the greatest source of incrementality is likely to come from.
The Platform is designed to be easy to use, but training is essential. With varying levels of permissions throughout your organization, we’ll make sure each stakeholder understands how to get the most out of the platform, whatever their role. And when there are issues, our fully versed Service experts will get you unstuck.
Gartner Magic Quadrant for Mobile Marketing Platforms, July 2018
Loyalty management is SessionM's key strength. Its loyalty module provides support for defining and managing different loyalty tiers, engagement rules, promo codes and offers. These attributes can be appended to user profiles, and combined with purchase, engagement and location data to inform campaign delivery across email, web, SMS, push notifications and other channels. Multidimensional segmentation of customer data enables targeted engagement.
Jose Corella Senior Brand Manager, Kimberly Clark
With SessionM, the stream of customer information is like opening up a spigot. Now we know what you bought, where, and when so we can tailor promotions.
Forrester Customer Loyalty Solutions (September 2017)
SessionM delivers programs that treat loyalty as an outcome, not a tactic. In the past few years, SessionM pivoted from offering a coalition loyalty program for mobile applications to a larger, enterprise-focused loyalty and mobile engagement platform...The clients we spoke with like SessionM’s specialized approach, speed to market, and capable account teams.