What’s In Style? Keeping Customers (And Keeping ‘Em Happy) Is The New Black

convertiv Jul. 17, 2015

Winning new customers is increasingly tough. Advertising, long the staple of that initiative for larger companies, has become an exercise in crawling through glass with the rise of media fragmentation, proliferation of subscription media, paywalls, ad blocking technology, and mobile behavior which has turned much media consumption from passive and one-way to (very) active and two-way.

While winning new devotees has become harder, nobody has offered relief on the topline. Growth is still required. So where does that leave you?