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Retail Shopping: Delivering Omnichannel Experiences through Loyalty Marketing Automation

The retail landscape is changing. Smartphones are a growing complement to the retail shopping experience, and continue to influence the shopper’s journey. Consumers are using their devices as a way to connect with retail brands across a variety of channels and touchpoints, and the need for an omnichannel strategy to help build richer, more meaningful relationships is becoming a necessity.

Through our survey, we gathered insights from over 5,000 randomly selected smartphone users across all demographics, and compared the results to the same surveyed field in 2015, to better understand consumer retail shopping habits and mobile-use frequency, as well as how delivering omnichannel experiences can build long-lasting loyalty.

Download the study now to learn:

  • 2016 retail consumer shopping trends and statistics.
  • The role smartphones play in the consumer shopping experience, and how consumers plan to use smartphones in the future.
  • Insights and perspectives into what consumers want to get out of a loyalty program experience.
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