There are a number of emerging trends in customer engagement that are changing how brands engage customers that are driven by non-negotiable consumer expectations for brands to “Know me, anticipate my needs, and value me for my time and business.” If you’re not meeting these expectations, you’re losing customers.
There are a number of emerging trends in customer engagement that are changing how brands engage customers that are driven by non-negotiable consumer expectations for brands to “Know me, anticipate my needs, and value me for my time and business.” If you’re not meeting these expectations, you’re losing customers.
To help you navigate the crowded vendor landscape, we’ve outlined some key questions to ask vendors when evaluating a customer data and engagement solution.
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