Our team of dedicated loyalty strategists, campaign specialists and data experts unlock the power of the SessionM Platform by blending a mix of art and science to craft differentiated loyalty strategies to deliver best-in-class customer experiences that drive business value for the world’s leading brands.
The SessionM Strategic Services Team is structured to help you from program design, all the way through to optimization. While we provide end-to-end support, we can also help you with specific goals around design, delivery, and optimization. It all comes down to your goals, and how we can provide expertise to drive program success.
Create the best loyalty program design, campaign strategy and ROI modeling for your brand.
Activate the power of your loyalty strategy with hands-on program and campaign management, andcustom reports designed to help you meet your goals.
Maximize campaign performance with learning & optimization, and measure ROI with advanced analytics and rapid, data-driven analytics diagnostics.
No two customers are the same. The same rings true for clients. While we have deep expertise in all areas of the platform, there are no cookie-cutter solutions. After learning your business and what’s important to you, we’ll design a strategy and implementation plan to fit.
Rigorous and data-driven design or re-design of a loyalty program that leverages best practices, aligns with the brand and is structured to drive incremental customer behavior
Creation of a campaign strategy that leverages learning & optimization to maximize performance of marketing communication, offers and other touchpoints experienced by customers
SessionM provides experts across each key function to train the team and serve as an ongoing resource within your organization. As we add functionally, we'll make sure you understand how to use it to its fullest potential.
Hands-on support for launching a loyalty program, including marcomm strategy, initial campaign strategy, analytics setup, optional pilot testing, and strategic implementation support
Ongoing management and optimization of a loyalty program, including overall strategy, points and rewards management, campaign strategy, reporting, and analytics
Coordination, setup, and execution of campaigns on the Sessions platform: gathering creative assets, defining flight dates, targeting, and channel execution
Flexible creation of custom reports (in-platform or delivered) to meet specific needs
Each customer journey is a winding road of engagement. We’ll help you follow the trail and understand what’s working, what needs optimization, and where the greatest source of incrementality is likely to come from.
Ongoing application of campaign learning & optimization to maximize performance of marketing communications, offers, and other touchpoints experienced by customers
Forecasting and/or measurement of ROI to quantify the [potential[ value of personalization and/or a loyalty program while highlighting drivers of value creation
Application of advanced analytics (e.g., behavioral modeling, churn modeling, clustering/segmentation) tailored to a specific need
For a deeper dive into our modules and a more in-depth look at how SessionM uses customer data to create unique and impactful customer engagement, be sure to check out our Product Learning Center, SessionM University. You will need to make an account - signing up is easy and will unlock all of the educational materials.
Unique solution to Customer Data Management with the primary goal of operationalizing data for orchestration with other systems
SessionM offers a full suite of technology and services to deliver a customized end-to-end loyalty marketing solution
Create scheduled or behaviorally triggered campaigns to create a personalized customer journey across any channel
Incremental revenue from loyalty program for QSR client
higher purchase frequency among loyalty members for a retail client
ROI on targeted test and learn campaign for retail clients